Privacy Policy

Underwater Hunters does not share any information about you or your transaction with outside parties except as required to transact your order. Underwater Hunters does NOT rent, sell, trade, or otherwise provide customer mailing or e-mail addresses to third parties.

To further safeguard your privacy and protect both you and Underwater Hunters from fraudulent activities, we use a secure server using software that encrypts all information during transactions while your order is being placed and processed. You will notice the lock symbol in the lower right side of your browser window during transaction processing. Additionally, all of the customer data we collect from the transaction is protected on our servers against unauthorized access.

You may contact Underwater Hunters any time via email or during our regular business hours by phone, if you have any concerns or questions.

Underwater Hunters Privacy & Information Use Policy does not include information that is inherent to the operation of the Internet, and therefore beyond the control of Underwater Hunters, and is not to be applied in any manner contrary to applicable law or governmental regulation. This policy is subject to change at any time.

Billing Policy

Your credit card will only be charged for the items that are shipped and only after shipping has occurred. You will be notified via email if items need to be backordered and you will have the opportunity to instruct us as to how you want us to handle your order.

Unless special arrangements are made, orders paid for via check will be shipped the next regular business day after the check clears our bank. It can take up to seven business days for a check to clear the bank. Backorders should not be a problem as you will have contacted us via email or by phone prior to sending us a check for your purchase. Product availability will be ascertained during the check clearing process.

Orders paid for via cashier check or money order are shipped the next business day after receipt of payment. 

Defective Items / Warranties

All manufactures warranties are honored.  Items that are defective require a Return Authorization Number. Please click here to E-Mail us regarding Return Authorization Approval prior to returning any merchandise.

We have carefully selected our suppliers in an effort to assure they provide high quality, technologically advanced products that not only offer appropriate warranties but have a strong track record of customer satisfaction and a proven willingness to stand behind their products and warranties. Products purchased from Underwater Hunters which are found to be defective, within the manufacturer's warranty period, will be replaced or repaired at our option with no additional charges excluding shipping. All manufacturers' warranty terms and restrictions apply. If it becomes necessary to return a defective item please supply as much of the original packaging as possible.

Order Status Inquiry

How do I check the status of my order?

You can click here to E-Mail us at any time and we will respond during normal business hours and provide you with the latest information regarding the status of your order.  Additionally, in most cases you will receive a tracking number that can be used at the internet site of the carrier handling your order.  This will enable you to track every aspect of the process of your shipment.

In-stock and Backordered Items

In-Stock Items

In-stock orders are usually shipped the day after the order is processed (weekends and holidays excluded).  Orders placed by internet or by phone receive the same handling.  We do not add any additional handling fees to your order.  All shipments are completely insured.

We only ship within the United States.  We do not ship to Canada or abroad.  The exception to this is that we will ship to our military customers via an APO address.  This requires special arrangements be made with our sales department. Click here to E-Mail our Sales Department..

Backorders: Continental US addresses

In the event that items you order need to be backordered we will email you as to which items require backordering.  You will have the option to either ship the items in stock immediately and then the backordered items will be shipped as they become available or hold the order until all items are available for shipment.  Backordered items will be shipped via Standard UPS Ground unless other arrangements are made prior to shipping. The appropriate shipping charges will apply.  Expedited shipping is available for Backordered Items for an additional shipping cost; please click here to contact our Service Department to arrange for expedited backorder shipping.

Backorders: Alaska and Hawaii

Backordered items are shipped via UPS 2nd Day Air or the new 5 day UPS Ground and may involve additional charges.  You will be notified prior to shipment if additional charges will be necessary.  We request that all items ship together to avoid multiple shipping charges but we will be happy to ship multiple times at your request.  

International addresses

We do not ship internationally.  We will ship to an APO address for our military customers.

Return Policy

Underwater Hunters wants you to be completely happy with your purchase and more importantly wants to assure you are actually ordering what you want.  For all returns other than warrantee and defective items, our suppliers charge a restocking fee.  This restocking fee is 25% of the purchase price excluding shipping charges.  Please feel free to inquire about a product if you are not quite sure about something you want to order.  We will make every effort to aid you in your selection.

In the unlikely event you are not satisfied with your purchase and return a purchased item and the item is found to not be defective as determined by our supplier, Underwater Hunters will provide you with a 75% refund, excluding shipping charges, providing the following conditions are met:

  • Items must be returned to us within 30 days from the date that you receive the item.
  • Items are returned in their original condition.

Returns not meeting the above conditions will be charged the minimum restocking fee of 25% and can vary from 25% to 100% of the full purchase price, at our discretion, depending on the condition of the returned items. Software, books, manuals, clearance items, and videotapes are not returnable except for replacement if defective.  Order processing fees, if paid, are not refundable. Credit card purchases will be refunded to the original purchaser's credit card.  Check, cash, or money orders will be refunded by a check. Underwater Hunters will process your return as quickly as possible but this process may take up to two months.

Defective and warranty items will receive a 100% refund of the purchase price for the product or a replacement part will be provided.  This can be negotiated with our customer service department.  Return shipping of the defective part and shipping charges for the replacement part will usually be paid by our supplier.  However, should you claim a part is defective and return it to our supplier and our supplier determines there is no defect and returns the part to stock, you will be charged the 25% restocking fee and shipping charges associated with the return of the items.

Return Shipping Instructions:

  • Please click here to E-Mail us for information on how to handle returns.

  • Please double box your return.
  • We are not responsible for returns lost or damaged in shipment; we recommend that items be shipped back via UPS or insured parcel post.
  • Shipping charges are non-refundable unless the return is due to our error.
  • Returns that do not meet all of the above stated conditions will be returned to the customer at the customer's expense.
  • If you have any questions regarding your return, please click here to E-Mail us.

All prices are subject to change without notice. Although every effort has been taken to provide you with the most accurate and up to date information regarding our products and prices, Underwater Hunters does not assume any responsibility for typographical errors or incorrect information.  If you find any conflicting or incorrect information please notify us and we will correct it immediately.  Underwater Hunters does not assume any liability for damage caused by products improperly installed, manufacturers' defects, or for any other reason.