Underwater Hunters typically ships via UPS or FedEx ground shipping. Special shipping arrangements can be made upon special request.
In-stock and Backordered Items
In-stock orders are usually shipped the day after the order is processed (weekends and holidays excluded). Orders placed by internet or by phone receive the same handling. We do not add any additional handling fees to your order. All shipments are completely insured.
We only ship within the United States. We do not ship to Canada or
abroad. The exception to this is that we will ship to our military
customers via an APO address. This requires special arrangements be
made with our sales department.
Click here to E-Mail our Sales Department..
Backorders: Continental US addresses
In the event that items you order need to be backordered we will email you as to which items require backordering. You will have the option to either ship the items in stock immediately and then the backordered items will be shipped
as they become available or hold the order until all items are available for shipment. Backordered items will be shipped via Standard UPS Ground unless other arrangements are made prior to shipping. The appropriate shipping charges will apply. Expedited shipping is available for Backordered Items for an additional shipping cost; please
click here to contact our Service
Department to arrange for expedited backorder shipping.
Backorders: Alaska and Hawaii
Backordered items are shipped via UPS 2nd Day Air or the new 5 day UPS
Ground and may involve additional charges. You will be notified prior to
shipment if additional charges will be necessary. We request that all items ship together to avoid
multiple shipping charges but we will be happy to ship multiple times at your
We do not ship internationally. We will ship to an APO address
for our military customers.
Underwater Hunters wants you to be completely happy with your purchase and
more importantly wants to assure you are actually ordering what you
want. For all returns other than warrantee and defective items, our suppliers charge a restocking fee.
This restocking fee is 25% of the purchase price excluding shipping charges. Please feel free to inquire about a product if you are not quite sure about
something you want to order. We will make every effort to aid you in your
In the unlikely event you are not satisfied with your purchase and
return a purchased item and the item is found to not be defective as
determined by our supplier, Underwater Hunters
will provide you with a 75% refund, excluding shipping charges, providing the following conditions are met:
- Items must be returned to us within 30 days from the date that you receive the item.
- Items are returned in their original condition.
Returns not meeting the above conditions will be charged the minimum restocking fee of
25% and can vary from 25% to 100% of the full purchase price, at our discretion, depending on the condition of the returned items. Software, books, manuals, clearance items, and videotapes are not returnable except for replacement if defective.
Order processing fees, if paid, are not refundable. Credit card purchases will be refunded to the original purchaser's credit card. Check, cash, or money orders will be refunded by a check.
will process your return as quickly as possible but this process may take up to two
Defective and warranty items will receive a 100% refund of the purchase price
for the product or a replacement part will be provided. This can be
negotiated with our customer service department. Return shipping of the
defective part and shipping charges for the replacement part will usually be
paid by our supplier. However, should you claim a part is defective and
return it to our supplier and our supplier determines there is no defect and
returns the part to stock, you will be charged the 25% restocking fee and
shipping charges associated with the return of the items.
Return Shipping Instructions:
- Please click here to E-Mail us for information on how to handle returns.
- Please double box your return.
- We are not responsible for returns lost or damaged in shipment; we recommend that items be shipped back via UPS or insured parcel post.
- Shipping charges are non-refundable unless the return is due to our error.
- Returns that do not meet all of the above stated conditions will be returned to the customer at the customer's expense.
- If you have any questions regarding your return, please
click here to E-Mail us.